We accept return requests for PETITEPAKS that are unused within 14 days of the date you received them. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund unless the item is deemed defective by our team.
You are responsible for paying for your own shipping costs for your return. Original shipping costs from us are non-refundable.
Once we receive your PETITEPAKS, our team will inspect the items and send you an email to confirm that we are handling your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take 5-7 days for the refund to show up in your bank statement.
Have a general question? Visit our FAQ page.